Being a Good Seller · seed 1 · A4, ink-friendly. The answer key prints on its own page for grown-ups.

Being a Good Seller

Life Skills · Entrepreneurship · ages 7-9
Name ______________________   Date ____________

  1. Which one is part of good customer service?

    • Ignoring customers' questions
    • Being polite and helpful
    • Rushing customers away

  2. Which of these is being honest about what you're selling?

    • Telling a buyer exactly what the toy can do
    • Saying a toy can fly when it can't
    • Hiding that the toy is broken

  3. A good seller keeps the promises they make to customers.

    Circle one:   True   False

  4. A customer asks Priya a question about her bracelets. What should Priya do?

    • Answer kindly and helpfully
    • Pretend she didn't hear
    • Tell the customer to figure it out

  5. Ben tells a customer his lemonade is fresh, but it's actually from yesterday. What might happen if the customer finds out?

    • Nothing changes at all
    • The customer will buy even more lemonade
    • The customer trusts Ben less

  6. It's fine to sell something broken as long as the buyer doesn't notice right away.

    Circle one:   True   False

  7. Leo sold a game to his friend. The next day, his friend said it didn't work. What should Leo do to be a good seller?

    • Avoid his friend so he doesn't have to deal with it
    • Tell his friend it's not his problem
    • Say sorry and fix it or give the money back

  8. Two sellers sell the same toy. One always tells the truth and fixes mistakes. The other sometimes lies and ignores problems. Which seller will most likely have more repeat customers?

    Honestseller9Dishonestseller2
    • The dishonest seller
    • The honest seller
    • Both the same
LightMySky · lightmysky.comW1-mt_cq711F7ruL-s1

Answer key

For grown-ups. Fold this page away before handing over the rest.

Being a Good Seller W1-mt_cq711F7ruL-s1

  1. Being polite and helpful · Good sellers are polite, helpful, and keep the promises they make.
  2. Telling a buyer exactly what the toy can do · Honest sellers tell the truth about what they are selling, even the small details.
  3. True · Keeping promises is a big part of good customer service.
  4. Answer kindly and helpfully · Good sellers listen to customers and help them, even with small questions.
  5. The customer trusts Ben less · When a seller isn't honest, customers stop trusting them, and that hurts the business.
  6. False · If a customer finds out later, they will feel tricked, and they may tell others not to buy from you.
  7. Say sorry and fix it or give the money back · Making things right, even when something goes wrong, is what being a good seller means.
  8. The honest seller · Trust brings customers back. A seller who lies or ignores problems loses customers over time.
Worksheet · LightMySky